Emergency Ambulance Service

Job Description

Emergency Communications Dispatcher

 

Job Title:               Emergency Communications Dispatcher

Department:          Communications    

Reports To:           Communications Supervisor

FLSA Status:         Non-Exempt                      

Prepared By:         James N. Karras   

Prepared Date:      November 13, 2000

Approved By:        James N. Karras – General Manager

Approved Date:    November 16, 2000

 

SUMMARY

Receives emergency and non-emergency requests for  ambulance service from public and private parties and transmits orders to suitable response units by performing the following duties.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 

־          Operates  the telephone console to receive incoming calls and requests for service.

־          Questions the calling party, regarding the needs of the sick or injured person, in order to determine the most appropriate resource(s)  to respond to the request.

־          Inputs vital information into the Computer Aided Dispatch (CAD) System.

־          Scans the computer screen, and operates the Teletrac® Device, to determine the most appropriate ambulance to send.

־          Monitors specialized telecommunications equipment that indicates the needs of public agencies.

־          Operates the two way radio, Mobile Display Terminal (MDT), and paging system, to dispatch ambulances and other necessary resources.

־          Relays instructions, information or questions to and from remote personnel, units, and scenes.

־          Records all activity regarding a transport into the CAD System.

־          Relays information between hospital staff and field providers at scenes or in ambulances.

־          Transmits and receives messages between the company and other agencies.

־          Contacts field providers to verify assignment locations, monitors dispatched units and, when necessary, serves as a liaison with callers.

־          Operates the TTD equipment to communicate with the hearing impaired.

־          Participates in Quality Improvement activities including audits, peer review and data collection activities.

־          Participates in continuing education activities as a student, instructor, and proctor.

־          Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities

 

 

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.  One year of field experience as an EMT-1 is preferred.

 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   Ability to speak effectively using the radio.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the medical community.  Ability to write reports that conform to prescribed style and format.  Ability to effectively present information to co-workers, field providers, supervisors, managers and administrators.  Ability to listen actively and comprehend the meaning of communications with co-workers, field providers, supervisors, managers and administrators.

 

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, percent, and to interpret graphs and maps.

 

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in some situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

CERTIFICATES, LICENSES, REGISTRATIONS

Maintain current certifications in First Aid and CPR.  EMT-1 certification is preferred and any Federal, State or local requirements must be met.

 

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

 

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.